8 Easy Ways You Can Use a Chatbot for Business

This can help you power deeper personalization, improve marketing, and increase conversion rates. This chatbot platform offers a unified experience across many channels. You can answer questions coming from web chats, mobile apps, WhatsApp, and Facebook Messenger from one platform. And your AI bot will adapt answers automatically across all the channels for instantaneous and seamless service. Similarly, you can use Intercom bots to interact with potential customers and collect lead information from them.

Given that customers prefer to message companies directly, bot marketing can help resolve customer queries more efficiently while meeting your customers when and where they need you. Chatbots typically operate within SMS text, website chat windows and social messaging services—like Messenger, Twitter, Whatsapp and Instagram Direct—to receive and respond to messages. When we say bots, we are reminded of automated programs such as viruses and malware designed to destroy computer systems and networks. But chatbots are programmed to help internal and external customers solve their problems.

Understand the options in the market

Moreover, you can train these AI chatbots to provide a personalized human touch and improve customer experience. AI chatbots can engage your website visitors in real time, answering product or service questions on-demand as they browse. They can access historical customer data, such as purchase history or previous interactions, to provide personalized product recommendations, which can translate into more conversions. Nearly 60% of consumers feel wait times are the most frustrating part of the customer service experience. AI chatbots are available with the click of a button 24/7 to assist customers as they shop or to address routine questions or issues. GenAI technology allows these bots to create the illusion of conversation with a human—a far better experience for the customer than multiple-choice-style interactions of the past.

Customers can ask chatbots about the whereabouts of their orders’ shipments. Now it’s time to decide how you will measure the chatbot’s success by setting up metrics. You can use the number of collected leads, the retention rate of customers, or the number of independently solved customer queries. Chatbots are available to answer customer questions at any hour, day or night.

Understand data privacy and ownership concerns

You can use Wit.ai on any app or device to take natural language input from users and turn it into a command. This chatbot platform provides a conversational AI chatbot (Natural Language Processing) to help you with customer experience. You can also use a visual builder interface and Tidio chatbot templates when building your bot to see it grow with every input you make. Integrating artificial intelligence (AI) in the business sector is no longer a luxury but a necessity. It delivers an in-depth comparison, providing business leaders with essential insights to determine the AI chatbot most aligned with their unique organizational requirements.

Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection. For example, leading eCommerce platform Shopify uses a simple automated message on their support handle before connecting the customer to a human representative. Create more compelling messages by including emojis, images or animated GIFs to your chatbot conversation.

Read more about Chatbot For Businesses here.

• Whatever the case, being mindful of what you’d like to accomplish as you begin to build out the user experience can lead to a faster, more successful outcome.
• AI chatbots can help your HR team not miss out on a single good candidate by providing information on the latest job openings, work culture, and HR contact information.
• However, if you want to solve complex customer queries, such as a postal and delivery services across regions, a virtual assistant can do the job better.
• A substantial 64% of consumers assert that round-the-clock service is the most beneficial aspect of chatbot functionality.
• During development, you can always test your chatbot via a mock screen to see how it’ll work with end users.